New Armidale Centrelink office brings new service standards

Federal Community Services Minister, Larry Anthony, today officially opened the new style Centrelink office in Armidale.

Mr Anthony said this office represents Centrelink’s new approach to customer service, which will see more personalised service in Centrelink offices Australia-wide.

“The opening of the new Armidale office demonstrates the Government’s commitment to improving and enhancing Centrelink services in rural and regional areas,” Mr Anthony said.

“Centrelink Armidale features a new style open-plan design that creates a friendly atmosphere and allows customers to conduct their business with staff in more open, relaxed and personalised surroundings.”

“The new office environment encourages customers to participate in job seeking activities. A range of self-help facilities such as fax machines, personal computers, phones and photocopiers are available to help customers find a job.”

The office is also equipped with touch screen units to give jobseekers immediate access to the Job Network both locally and nationally.

Mr Anthony said the Armidale office will feature Centrelink’s new service approach which enables the customer to do their initial and ongoing business with the same Centrelink officer.

“Customers will no longer have to deal with many different staff, having to explain their story time and time again.”

“The new office represents the type of service that Centrelink plans to provide communities around the country with over the next two years,” Mr Anthony said.

Mr Anthony said the office will be operated by staff who are dedicated, professional and committed to providing quality customer service.

The office is located at 246 Beardy Street, Armidale.